1. Introduction
Syneris Global ("Syneris Global", "we", "our", or "us") is an enterprise SAP consulting and managed services company operating across the United Kingdom, Dubai, Singapore and India. We are committed to protecting the privacy of visitors, clients, prospects, candidates and partners who interact with us through this website and our services.
This Privacy Policy explains how we collect, use, disclose, store and safeguard personal data. It is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and reflects broader international privacy best practices. By using synerisglobal.com or engaging with our services you acknowledge that you have read and understood this policy.
2. Information We Collect
We collect only the personal data that is necessary to respond to enquiries, deliver our SAP services and operate our website responsibly. Depending on your interaction with us, this may include:
- Name
- Business email address
- Business phone number
- Company name
- Job title / role
- Country, city or general location
- IP address and approximate geolocation
- Browser type, device information and operating system
- Pages visited, referring URL and interaction data
- Information submitted through our contact, careers or enquiry forms
- Files that you voluntarily upload (for example, a CV, portfolio link or cover note when applying for a role)
- Correspondence and support tickets you send us
We do not knowingly collect sensitive personal data (such as government identifiers, financial account details or health information) through this website. Please do not share such information unless we specifically request it as part of an engagement.
3. How We Use Information
We use personal data for clearly defined, lawful purposes, including to:
- Respond to enquiries and consultation requests
- Deliver SAP consulting, advisory and managed services
- Provide SAP AMS, S/4HANA support, integration and optimization services
- Evaluate job applications and manage recruitment
- Communicate operational updates related to an engagement
- Improve our website content, structure and user experience
- Send marketing communications where you have opted in
- Prevent fraud, secure our systems and comply with legal obligations
4. Legal Basis & Consent
We process personal data on one or more of the following lawful bases:
- Consent — where you voluntarily submit a contact form, apply for a role or opt in to marketing communications.
- Contractual necessity — where processing is required to deliver services under a signed engagement.
- Legitimate interests — for example, to respond to a business enquiry, secure our infrastructure or improve our services, balanced against your rights.
- Legal obligation — where we are required to process data to comply with applicable laws, including the DPDP Act 2023.
You may withdraw your consent at any time by contacting us at support@synerisglobal.com. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
6. Third Party Services
We rely on carefully selected third-party service providers to operate our website and business, such as cloud hosting, email delivery, form processing, analytics and recruitment tooling. These providers only process personal data on our instructions and under contractual confidentiality and security obligations.
We do not sell personal data to third parties. We do not permit our service providers to use personal data for their own marketing purposes.
7. Data Security
We apply appropriate technical and organisational safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction. These include encryption in transit, access controls, least-privilege permissions, audit logging, secure development practices and continuous monitoring.
While no system can be guaranteed to be 100% secure, we work continuously to align our controls with recognised industry standards.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to meet contractual, legal, tax or regulatory obligations, or to defend legal claims.
- Enquiry and contact data — typically up to 24 months from last interaction.
- Recruitment data — retained for the duration of the recruitment process and, with your consent, in our talent pool for future roles.
- Client engagement data — retained for the term of the engagement and thereafter as required by law or contract.
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights
Subject to the DPDP Act 2023 and other applicable laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Withdraw consent previously provided
- Object to or restrict certain processing activities
- Nominate another person to exercise your rights in the event of incapacity
- Lodge a grievance with our Grievance Officer or the Data Protection Board of India
To exercise any of these rights, please contact us at support@synerisglobal.com. We will respond within a reasonable timeframe and as required by applicable law.
10. International Data Transfers
As a global SAP services organisation with delivery centres and clients across the United Kingdom, Dubai, Singapore and India, personal data may be processed or stored outside your country of residence. Where such transfers occur, we implement appropriate safeguards — including contractual protections and technical controls — so that your personal data continues to be protected in line with this policy and applicable law.
11. Recruitment Data
When you apply for a role with Syneris Global, we collect information necessary to evaluate your application, such as your name, contact details, LinkedIn or portfolio links, CV/resume, cover note and correspondence.
Recruitment data is accessible only to authorised members of our talent and hiring teams. Uploaded files are stored in secure, access-controlled storage and are protected by strict server-side authorisation policies. If you are not selected for a role, we may retain your details in our talent pool for future opportunities, subject to your consent, and you can request removal at any time.
12. Marketing Communications
We will only send you marketing communications, such as insights, service updates or event invitations, where you have provided consent or where permitted by law under a soft opt-in. Every marketing email includes a clear unsubscribe option, and you can opt out at any time by emailing support@synerisglobal.com. Operational communications related to an active engagement are not marketing and will continue as required.
13. Contact Information
For any questions, requests or concerns regarding this Privacy Policy, or to exercise your rights under the DPDP Act 2023, please contact our Grievance Officer:
- Grievance Officer, Syneris Global
- Email: support@synerisglobal.com
- Offices: United Kingdom · Dubai · Singapore · India
You may also visit our Contact page for more ways to reach us.
14. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through this website or, where appropriate, directly to you.